Lean Banking Operations

bankThe principle of Lean Banking is all about identifying areas of waste and inefficiencies within retail and commercial banking, thus applying continuous process improvement, CPI, methodologies to generate optimal solutions.  The aim of this course is to help banks improve their customer experiences, get the most of their staff, provide consistency and accuracy, reduce monetary and other forms of waste wherever possible.

Price $990
Start Date October 30, 2017 08:30 (UTC +2)
End Date November 1, 2017 17:00 (UTC +2)
City Beirut
Type Inclass
Category ,

Program Description

A successful Lean approach needs to be designed for the industry in which it is supposed to deliver results. It is not enough to adapt the manufacturing experience; and it is certainly not enough to use a reduced manufacturing toolkit.

Lean banking includes elements that Lean manufacturing gurus have never thought of. Join Ritcom’s Lean Banking program and get certified in Banking Operations’ Optimization.


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  • Introduction to Lean Banking Operations
  • Transforming Banking Business Strategy into Lean Deployment Strategy
  • How to Identify & Select Projects
  • Project Charter
  • Management Commitment/ Buy-in
  • Fundamental Metrics: Cost, Quality, Wait Time, Customer Retention, Customer Satisfaction, Accuracy, Fraud Protection
  • Measurement & Analysis
  • Improvement
  • Monitoring & Control


The Lean Banking training program is delivered by a Lean Six Sigma Master Black belt and a subject matter expert. The trainer has over 25 years of experience in management consulting and continuous improvement in particular. You will learn from the best the world of Lean Six Sigma has to offer.


Based on the Toyota Production System, Ritcom's Lean Operations training focuses on system performance, identification and elimination of waste, elimination of sources of variability, and good understanding and use of the lean principles of operations management. Benefits to expect when implementing Lean are;
  • Efficient Operation
  • Increased Customer Satisfaction
  • Reduced Operation Costs
  • Increased Profits
  • Standardization

Target Audience

This course is designed for individuals from various departments within the Banking Sector:
  • Commercial Banking
  • Cash Management
  • International Transfer
  • Fraud & Money Laundering Control
  • Accounts Management
  • Trade Finance
  • Deposit & Loan Operations
  • Human Resources
  • Marketing
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